Purchasing St.Petersburg Card you can insure your order against loss.

The cost of insurance is 90 ₽ for one set (1 plastic card and 1 guide).

Attention! The longtime experience of St.Petersburg Card shows that tourists often visit the Guest Card office concerning the loss of a plastic card, guidebook or the whole set. In accordance with the terms of User Agreement we do not reissue the order or its items in case of loss. It should be noted that in order to get a free entry to the attraction you need to present  the entire set - a plastic card and a guide. In case of loss of at least one item, the service can not be provided.

For loss cases, it is possible to restore the lost item (by issuing a new one) if the order was insured at the time of purchase.

If you insured your order, then in case of loss, you need to address:

  • reception desk of the scale model museum «Aquatorium of Peter the Great» on st. Malaya Morskaya, House 4/1, Shopping and entertainment complex "Admiral" (in the metro building), 6th floor, daily from 10:00AM to 10:00PM.


  • St.Petersburg Card office on st. Artilleriiskaya, house 1, Business Center "Europe House", office 634 or 642, Monday to Friday from 09:00AM to 7:00PM.

To restore the lost item, you need to show the manager the number of your order (it is indicated on the voucher when buying online alternatively you can get it contacting the seller at the time of purchase), or the number of any card from the order in which a lost card or guide was included.